FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our services and partnership process.
Service Overview & Partnership
What is commercial wholesale laundry service?
- It means we do laundry for other businesses, not for the public. Dry cleaners, laundromats, hotels, Airbnbs, restaurants, and medical offices send us their work. We wash and press it, and they keep their customers and their profit.
What does a white-label laundry production partner do?
- It means we do the work, but you get the credit. We pick up from your shop, wash and press everything, and bring it back ready to sell. Your ticket, bags, prices, and name.
Will my customers know Just In Time Shirts is involved?
- No. We stay in the background. Shirts come back on hangers, in plastic, with your tickets on them. Nothing shows our name.
Do you ever take my customers directly?
- No. We only work with businesses. When a regular person calls us, we send them to one of our partner shops instead. We help you; we don't compete with you.
Who is a good fit for a wholesale account?
- Any business with laundry every week. Dry cleaners and laundromats who need more space. Hotels and Airbnbs need clean sheets fast. Restaurants with aprons and tablecloths. Offices, salons, spas, gyms, schools, and churches. Most of our partners have us pick up twice a week.
How does the partnership work, step by step?
- You take in the laundry. Next, our driver picks it up on your day. Then, we wash, press, and pack it. You get it back in 48 hours, ready to sell. Finally, the customer and the profit stay yours.
How do I open a wholesale account?
- Call or text 631-888-9238. We will talk about how much laundry you have, give you a price, and pick your pickup day. Most of the time we can start the next business day. You do not have to sign a long contract.
What happens in the first week of service?
- We do your first pickup and learn how you mark your tickets and bags. Your first orders come back in 48 hours, like normal. Then, send us a normal mix of your work that week so we can learn your shop faster. Lastly, write down your notes clearly at the start; it helps a lot.
Do I set my own retail pricing?
- Yes. We give you our price. What you charge your customers is up to you. That is your profit.
What are your hours of operation?
- Monday to Saturday, 7:00 AM to 3:00 PM. We are closed Sunday. Call ahead so we can set your pickup day.
Industries We Serve
Do you work with dry cleaners and laundromats?
- Yes. This is a big part of what we do. Laundromats can offer wash and press without buying machines or hiring pressers. Dry cleaners can take on more work without hiring more staff. Just remember: we wash and press. We do not dry clean.
Do you clean restaurant linens, aprons, and chef coats?
- Yes. We do aprons, tablecloths, napkins, kitchen towels, and staff shirts. Tablecloths and napkins can be pressed. And also, towels are usually washed and folded.
Do you clean uniforms?
- Yes. We clean uniforms in bulk for businesses only. Restaurants, medical offices, schools, gyms, and companies send us their staff shirts and work uniforms every week. Then, we wash and press them and send them back crisp and ready to wear. We do not serve individual customers, and we press on high heat only, so check the tag first.
Do you rent uniforms?
- No. We process uniforms your business already owns. We are a wash-and-press production facility, not a uniform rental company. If you're currently in a rental program and want to switch to owning your garments, we can process them once you have them.
What's the difference between uniform rental, dry cleaning, and wash and press?
- These three get used interchangeably, and they are not the same thing. With uniform rental, the rental company owns the uniforms and you pay for the garment lease, cleaning, replacement, and per-garment service fees, often on a multi-year contract. With dry cleaning, you own the garments and pay retail per piece for solvent-based cleaning. With wash and press, which is what we do, you own the garments and pay for water-based washing and commercial pressing, with no long-term contract.
Can dry cleaners and laundromats offer uniform service under their own name?
- Yes. If you already have uniform customers but not the capacity to serve them, we can run the production side under your name. Your branding, your customer relationships, your pricing. You collect from the customer, hand off to us, we process and return, and you keep your margin.
What laundry services do you provide for hotels?
- Sheets, pillowcases, duvets, comforters, towels, tablecloths, and staff uniforms. You can get them pressed or folded, whichever your housekeeping team likes. The 48-hour turnaround fits check-in and room turnover times.
Do you serve Airbnb hosts and property managers?
- Yes, and this is one of our fastest-growing groups. We wash sheets, towels, blankets, and comforters between guests and get them back in 48 hours. No more sitting at a laundromat between bookings.
What medical office laundry do you handle, and what don't you handle?
- We take clean office items: scrubs, lab coats, staff uniforms, exam table sheets, and towels. We do not take dirty medical waste, blood, or anything unsafe.
Do you process scrubs, lab coats, and medical uniforms?
- Yes, as long as they are safe for high heat and not contaminated. We press well and come back on hangers or folded, your choice.
Do you handle contaminated, soiled, or biohazardous medical linen?
- No. We do not take medical linen that is contaminated, heavily soiled, or has blood or waste on it. Our shop handles regular business laundry: uniforms, wash and press, and clean towels and sheets. Contaminated linen needs a licensed medical laundry with special equipment.
Do you clean salon, spa, and barbershop towels?
- Yes. Towels, robes, capes, and salon sheets. Busy salons usually have us come twice a week so they never run out.
Do you clean gym and fitness towels?
- Yes. Member towels, staff shirts, and cleaning rags, picked up on a set schedule.
Do you serve schools, daycares, churches, and community groups?
- Yes. Schools and daycares send uniforms, towels, sheets, and bibs. Churches send tablecloths, robes, and towels.
Do you work with restoration companies?
- Yes. Every restoration job throws off laundry: bedding out of flooded units, crew uniforms, towels, and rags. We take that volume with scheduled pickup and delivery across Nassau, Suffolk and Queens, and everything comes back folded, under your name, not ours.
What do you handle after water or fire damage jobs?
- Water damage linens (sheets, bedding, curtains and soft goods pulled from flooded units), bulk washable linens and textiles off fire and smoke jobs, crew uniforms and coveralls, job-site towels, microfiber and shop rags, comforters and bedding, and straight wash and fold by the pound, all on the same pickup.
How fast is turnaround on restoration loads?
- Shirts come back in 48 hours. Comforters and bedding take 4 to 5 business days, so plan bulk bedding ahead of the handover date. Rush and same-day requests are handled case by case; call 631-888-9238 to confirm capacity before the load goes out.
Shirt Pressing
How much does wholesale shirt pressing cost per shirt?
- Shirts start at $1.60 each. The more you send each week, the lower your price. Your exact price depends on how many shirts you send, what else you send, how often we pick up, and any extras you ask for.
What does "restrictions apply" mean on the $1.60 rate?
- It means $1.60 is a starting price, not the price for everything. It is for normal dress shirts sent in normal amounts. Big or unusual items, small accounts, and extras like stain removal or patches cost more.
What's included in your standard shirt wash and press?
- Every shirt gets checked over, then the collar and cuffs are brushed by hand, and any spots are treated before washing. We fix loose or missing buttons, press the shirt, and put it on a hanger. Then we check it one more time, cover it in plastic, and staple your ticket on.
Do you brush collars and cuffs on every shirt?
- No. Collar and cuff brushing is an add-on service. Just mark it on your ticket or shirt tag and we will brush it by hand before washing to lift out body oil and dirt. It makes the collar and cuffs look much cleaner. If it is not marked, we will not do it.
How do you treat stains?
- Every shirt gets spot treated before washing. That is standard. If one shirt has a bad stain, write a note saying which shirt and where the stain is. We will look at it and tell you if we can get it out. Anything more than normal spot treatment costs extra and must be written down. If it is not written down, we will not do it.
Do you repair missing buttons?
- Yes. We fix loose and missing buttons before pressing. That is included. If a shirt needs a lot of button work, mark the ticket so we know.
How are shirts, hangers, and plastic ready for shelf pickup?
- Pressed on hangers, covered in plastic, with your ticket stapled on. You can put them right on the rack. No extra work for your staff.
Do you press blouses and non-standard shirts?
- Yes. Dress shirts are what we do best, but we also do casual shirts, button-down shirts, and blouses. We do not do suits or skirts.
Do you dry clean?
- No. We only wash and press. We do not dry clean, and we cannot take "Dry Clean Only" clothes.
What garments can't you process?
- We use high heat only, so we cannot take dry-cleaning-only clothes, low heat or delicate clothes, suits and skirts, anything dirty with medical waste, or expensive and one-of-a-kind pieces. Always check the tag before you send an item. We are not responsible for clothes that need special care.
What happens if I send a dry-clean-only or low-heat garment by mistake?
- It will go through our high heat process, and we cannot pay for damage to clothes that need special care. If you are not sure about an item, call us before we pick it up. It is much easier to catch it on your end.
Should I send high-value garments?
- No. We run high volume on high heat, so silk, wool, cashmere, and tailored pieces will be damaged. We do not dry clean, and we cannot check each item one by one. The most we pay for a damaged shirt is $10, which will not cover an expensive piece. Send those to a specialty cleaner.
Linens, Towels & Comforters
What is towel laundry service?
- We wash, dry, and fold your towels in bulk. It is for businesses that go through towels every day, like spas, salons, gyms, hotels, and restaurants. We pick up on a set day and bring them back folded and ready to use.
Do you offer towel rental, or do I supply my own inventory?
- You use your own. We clean the towels and sheets you already own and give you the same ones back. We do not rent out linens.
How is towel laundry priced?
- Towels are billed by weight. Towel and linen laundry is priced by the pound, not by the piece. Counting individual towels would be slow and expensive for both of us. Your rate depends on three things: how much you send, how often you send it, and what is in the load.
Can you get hair dye or massage oil out of towels?
- Oil comes out with the right wash chemistry. Hair dye on white cotton is frequently permanent. Flag both on your ticket so they are handled separately, and expect us to tell you honestly when a towel is finished.
What's the difference between wash & press and wash & fold?
- "Wash and press" means the item is washed, then pressed flat and smooth, and returned hung or folded in plastic. Use it for anything your customer will see. "Wash and fold" means the item is washed, dried, folded neatly, and packed in clear bags, with no pressing. Use it for bulk items where looks matter less.
Which items go wash & press versus wash & fold?
- We press dress shirts, blouses, uniforms, sheets, pillowcases, tablecloths, napkins, and hotel linens. We fold towels, comforters, big bedding, and bulk linens. Sheets and comforters can go either way, so just tell us which you want.
Do you process table linens and napkins?
- Yes. They get pressed so they look crisp and ready for service. They also count toward your weekly total.
Why shouldn't we wash comforters in-house?
- Home and small machines are too small. The comforter cannot move around, so the inside never gets fully clean and never fully dries. Wet stuffing turns into smell, mildew, and lumps. It also ties up your machines for hours. Our machines are built for big items, so comforters come back clean, dry, and fluffy.
Do you have equipment for oversized bedding and comforters?
- Yes. Our machines are made for oversized bedding. That is why the stuffing comes out fully clean and fully dry instead of damp in the middle.
How are comforters packed and returned?
- Cleaned, folded, packed in plastic, and ready to go. You can put them right back in the closet or on the bed.
Pickup, Delivery & Scheduling
Do you provide commercial pickup and delivery?
- Yes. We run set routes across Long Island, Nassau County, Suffolk County, and Queens. Pickup is Monday to Saturday, 7:00 AM to 3:00 PM.
How often can I schedule pickup?
- As often as you need on our open days. Most partners get picked up twice a week. Busier shops get more. Call ahead to set your day.
Can I set a recurring route schedule?
- Yes, and we like it that way. A set day makes your turnaround easy to plan and lets your staff build a routine around it.
What's your turnaround time, and when does the clock start?
- Turnaround is 48 hours. The clock starts when we pick up from your shop, or when you drop us off at our facility. Your 48 hours line up with your set route day.
How do I submit special instructions?
- In writing, every time. Write it on your receipt or ticket, or send a written note with the order. Include your name, your order number, and your company name. If it is not written down, we will not do it.
Can your drivers take verbal instructions?
- No. Our drivers cannot take spoken instructions. They are on a tight schedule and messages get lost between the truck and the shop floor.
Can I change or add to an order after pickup?
- Yes, if you call us in time. Call or text 631-888-9238 with your order number and company name. If we have not started it yet, we can change it. The sooner you call, the better.
How will I know when a delivery is arriving?
- Deliveries come on your set day. Soon you will also get a text with your driver's arrival time. That is coming soon.
Service Areas
What areas do you service?
- Long Island (Nassau County and Suffolk County), Queens, and nearby business areas. Our shop is at 2 Rome St., Farmingdale, NY 11735.
Do you provide pickup and delivery in Nassau County?
- Yes. We pick up and deliver for Nassau County dry cleaners, laundromats, and hotels, with 48-hour turnaround.
Do you provide pickup and delivery in Suffolk County?
- Yes. Our shop is in Farmingdale, so Suffolk is our home county. Businesses here use us to handle their weekly volume without hiring staff or buying machines.
Do you provide pickup and delivery in Queens?
- Yes. Queens hotels, Airbnb hosts, and laundromats are on our routes for shirts, sheets, and bedding.
How do I know if you service my address?
- Call or text 631-888-9238 with your address and about how much laundry you have each week. If you are on Long Island or in Queens, we most likely already drive near you.
What if my town isn't listed?
- Ask anyway. We go to areas outside the ones we list, and our routes grow as we add customers. We will tell you honestly if we can come now or if you should check back later.
Pricing, Minimums & Billing
How is pricing structured for wholesale accounts?
- We are wholesale, so there is no flat retail price. Your rate depends on how much you send, how often we pick up, and what items you send. Dress shirts start at $1.60 each. Sheets, towels, and comforters are priced by item and amount. No long contract. Call or text 631-888-9238 for a quote.
Are add-on services priced separately?
- Yes. Brushing collars, brushing cuffs, stain removal, button repair, and patches all cost extra, and they must be written on your ticket or shirt tag.
How is billing handled for wholesale accounts?
- You get an invoice for your account instead of paying for each order. One system, one payment. You can see paid and unpaid invoices anytime at justintimeshirts.smrtapp.com/custx/.
What are your payment terms?
- Within 5 days of getting your invoice.
What happens if an invoice is past due?
- A late fee is added to unpaid invoices. If the account stays past due, we may pause pickups until it is cleared. If you cannot pay on time, call or text us before the due date and we will work something out.
What payment methods do you accept?
- All major credit cards, with a 3.5% processing fee on credit card payments.
Can I get pricing on my daily receipts?
- Yes. Daily receipt pricing is available on request, just let us know and we'll include it on your receipts.
Do you offer a referral credit?
- Yes. Refer a business to us, and you earn account credit based on their three-month average weekly sales.
Handling, Quality & Care
Is my laundry mixed with other clients' items?
- No. Orders are collected and matched with your tickets at pickup, processed as your order, then sorted and verified for accuracy before packaging. Your items go out the way they came in, as your order, under your ticket.
Who handles my garments?
- Our own trained in-house production team at our Farmingdale facility. Nothing is sent to a third party, so the same people and the same standards handle your work every week.
What quality checks happen before items are returned?
- Every order runs through a four-stage process: pickup and verification against your ticket, inspection and processing, sorting and final accuracy check, then packaging for delivery. Shirts are checked for finish quality, buttons, and stains before being bagged and stapled with your ticket.
How do you handle a missing item?
- Contact us as soon as you notice it, with your order name/number and company name. Our team will review the order records and work with you to resolve it under our store policies.
Trust & Track Record
Where is your facility located?
- 2 Rome St., Farmingdale, NY 11735, centrally located on Long Island for routes across Nassau, Suffolk, and Queens.
Where can I see your reviews?
- We have real customer reviews on Google, Yelp, and Facebook, and Google reviews are displayed on our website.
Policies & Problem Resolution
What if there's an issue with an order?
- Call or text 631-888-9238 as soon as possible with your order name/number and company name. Our team reviews what happened and works with you to resolve it under our store policies.
What is your liability limit for a damaged garment?
- Our maximum liability is $10 per shirt. That's a real limit of a high-volume wholesale wash & press operation, and we'd rather state it plainly upfront than surprise anyone later.
Do you have a customer portal?
- Yes, at justintimeshirts.smrtapp.com/custx/. You can view paid and outstanding invoices, place special order requests, and manage your account from any device.
How do I track invoices and place orders online?
- Log in to the portal at justintimeshirts.smrtapp.com/custx/. From there you can view invoice status, create special order requests, and manage your account details. If you need an account set up, contact us and we'll get you logged in.